Exchanges & Refunds

Exchanges & Refunds
  • Exchanges and Returns Policy


    We hope you love your purchase from Beme Jewelry. However, if you are unhappy with your purchase, or it does not meet your requirements, you can return it to us.

    Items must be returned in their original condition and packaging, within 30 days of the date of purchase. We can offer an exchange or full refund for the price you paid.

    If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself.

    Please note if you personalise or resize a product by a third party your warranty will be invalidated and you will not be able to claim a full refund should you wish to return the item.

    This refunds policy does not affect your statutory rights.

  • How to return or exchange an item?

    We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.
    To enable us to process your return more efficiently, please contact with us at [email protected]. Please explain whether you want an exchange or refund, the reason for returning, and remember to include your order number and tracking number.
    When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process your refund for the full amount that was paid for the item using the same form of payment and account originally used for the purchase.
    Please note: if you return an exchanged item for a refund then we reserve the right to charge an administration fee of $10 to cover our extra postage costs.

  • Return Policy FAQs

    Which service should I use to return an item?

    We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.


    How long will it take for my refund to be processed?

    Please allow up to 5 working days after receipt for all refunds and exchanges to be processed. If you have not received your refund within 7 working days of us receiving your product, please contact us at [email protected] for assistance.


    How long after my purchase can I return an item?

    Please make sure you return your item(s) within 30 days of your purchase date.

    If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in pristine condition. Items must be returned with all booklets, guarantees and product tags etc.


    What if my product is damaged or faulty?

    In the unlikely event that you receive a product that is damaged or not the one you ordered then you can return it to us free of charge for an exchange or a full refund within 30 days of your order date. If your product develops a fault within a short period from receipt then you can return it to us and, if we find it to be faulty, we can exchange it for you. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. Please note we cannot make any concrete promises to exchange an item until we have seen and assessed the item.


    Can I return earrings?

    Due to hygiene reasons we cannot accept the return of earrings for pierced ears unless they are faulty.

  • Exchange Policy FAQs

    We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined in our Returns Policy above.


    How to exchange an item

    Follow the same procedure outlined in our returns policy. Please fill out the return form and tell us which item you would like to exchange it for along with relevant contact details, should we need to contact you.


    What happens if there is a difference in price?

    If there is any extra charge to pay, we will contact you.

    If there is a partial refund due then this will be credited back onto the card you used for the original transaction.


    Is there an administration fee?

    If you are exchanging for an item of lower value then we reserve the right to add a $10 administration fee to the price of the replacement item. If this is the case, we shall contact you to inform you of this.

  • Can’t find what you’re looking for?

    Speak to our friendly customer service team:
    Email: [email protected]