FAQ

FAQ
  • Registration and Your Account

    How do I create an account?


    Simply select the ‘Create Account’ option at the bottom of the page and you will be able to sign in as a returning customer or register for a new customer account. The sign-up process requires just a few personal details from you, including a valid email address and a password of your choice.


    Why should I register for an account?

    Creating a Beme Jewelry account makes your shopping experience at The Beme Jewelry a lot quicker and easier. Once you are signed up, the account features at your disposal will allow you to store addresses, personal information and more to make future purchases even simpler than before.


    You can also view the status of any current orders, meaning you can stay informed on the progress of any outstanding order. This 100% secure account facility allows you to manage your Beme Jewelry orders and makes repeat shopping as easy as it should be.


    By registering for an account, will I automatically receive marketing emails from you or other companies?

    No, we take our customers’ privacy very seriously. You can sign up to our weekly email newsletter on the site and manage your subscription within your account. View our privacy policy for more information.


    I have forgotten my account password. What do I do?

    If you have misplaced or cannot recall your account password, then don’t worry; on the ‘Sign In’ page, choose the ‘Forgot your password?’ option and request a reminder by providing your email address. Remember to check your junk mail if this doesn’t appear in your inbox within 5 minutes.



  • Orders

    How do I place an order?

    It's really easy to place an order with The Beme Jewelry, simply select your item's and add to your shopping cart. You will be given the option to create an online account where you can track order progress, manage addresses and more (see 'Registration and Your Account' above). You can select how to pay via checkout using secure payment site Stripe or PayPal, using the details stored in your existing account. Both of these options are fast, safe and secure.


    Is it safe to shop on The Beme Jewelry?

    Yes, it is 100% secure to order online. Every single Beme Jewelry transaction is secured by world leader in online security, Cloudflare. Our secure servers protect all personal information entered throughout the ordering process using advanced encryption and firewall technology, and we do not store your payment details in order to provide a further level of protection.


    Will you keep me updated on my order?

    Once your order has been placed successfully, you will be taken to an order confirmation page showing your unique order reference. You will also receive an email confirming we have received your order, followed by a dispatch email containing details on how to track your order, including a shipping reference. Alternatively, you can check your order status in 'Order History' within your Beme Jewelry account.


    If you have not received your item in the expected time-frame or if you have any enquiries regarding your order, please contact the Customer Care team at [email protected]


    Can I change an order after it has been placed?

    You are able to make changes, please contact the Customer Care team at [email protected]. Changes cannot be made once the order has been shipped. However, you can return items back to us for an exchange or full refund.


    If you wish to add an item to an existing order, you will have to create a new order. However, it is easy to manage orders with your account so you can monitor the status of multiple orders.


    Can I cancel an order after it has been placed?

    Once an order has been placed, you can cancel your order in 24 hours.


    I am having problems placing an order, what do I do?

    If you are experiencing difficulties when placing an order online, please contact our Customer Care Team who will be able to help you at [email protected].


    Do you offer finance options?

    Sorry, you had to pay it once time.


    Is your jewelry genuine?

    The Beme Jewelry is an authorised dealer of BEME brand sold online at www.bemejewelry.com. All products are brand new and come with full manufacturer's warranty.


    Will my item arrive with official brand packaging?

    Order over $99 get free official brand packaging.


    What if the item is received faulty/damaged or the incorrect item is received?

    In the unlikely event that you should receive a faulty/damaged item or if we have sent a different item than was on your order, please contact the Customer Care team within 5 days of receipt at [email protected], who will be able to provide a pre-paid return label and advise you how to return the item.


    What if there is an item missing from my order?

    If you have not received an email informing you that an item is out of stock, then all items in the order should be in stock and therefore on their way to you. In the unlikely event your order has been received and is missing an item, please contact the customer care team within 48 hours who will be able to help you at [email protected].


    The item I want is out of stock. Will it be back in stock soon?

    Unfortunately, we cannot confirm when an out of stock item will be back in stock, if it be back in stock, we will contact with you.


    I have been contacted advising one of the items I have ordered is out of stock, what do I do?

    If for any reason we are unable to fulfill your original order, the Customer Care team will contact you and help you select an alternative item or arrange for a refund.


    Can I make an order if I need it to be delivered overseas?

    Yes, we offer overseas delivery. When selecting your address at checkout, a list of countries are presented in a drop-down menu – please select your chosen country from this list.If your chosen country does not appear on this list, please get in touch with Customer Services via Contact Us and we can advise you whether or not we can deliver to your country.


    When is my account charged for my order?

    Your account is debited when the order has been placed when checking out using our secure online payment system, PayPal or Stripe.


    How do I use my promotion code?

    To use your promotion code, please enter in the discount code box when placing your order. No more than one discount code can be used on any one order, although a discount code can be used in conjunction.


    Some discount codes are subject to certain brand exclusions, as determined by brand guidelines. We will communicate any such exclusions where possible but incorrect information or omissions on third party promotional sites are unfortunately out of our control.


    If you are experiencing difficulties using your code, please contact the Customer Care team at [email protected]


    Where can I get a promotion code to use with my order?

    We will sometimes feature promotion codes on our website, or in newsletters to customers. We may also put codes on Facebook or Twitter from time to time. To receive the latest promotional discounts, please register an account online and/or follow us on Facebook and Twitter.


    Please be aware that, although we do our best to make sure codes advertised on third party websites are current, certain codes on such sites may be outdated and/or invalid. However, you are welcome to use any valid codes obtained via third party websites.


    How can I purchase a gift card?

    Simply select the gift card you would like, choose the amount and add to basket.


    How do I use my gift card?

    Simply enter your code into the gift card box and the value will be deducted from your order total.


    Will I be charged customs and import duties on my order?

    The responsibility lies with the purchaser to settle these additional tariffs directly with the responsible government agency or its agent, but we recommend you choose post letter to ship.



  • Delivery

    How do I track my order?

    Once your order has been dispatched, you will receive a shipment email providing a tracking reference. Please go to www.17track.net and enter the reference.


    You can also view the status of every order you make within your account and enter the reference. If you need further assistance, please contact the Customer Care team at [email protected].


    How long will it take for my order to be delivered?

    Delivery options are given at point of checkout.

    Free delivery is available on all orders over $69.

    Standard delivery available for $6.98 will normally arrive in 7-15 working days.

    Express delivery for $19.98 will normally arrive in 6-10 working days.

    All items ordered will be dispatched in 72 hours.


    Can you deliver to my work address?

    Yes, we can deliver to an alternative address, please include this information when placing your order.


    What happens if my order is not delivered yet?

    If your order hasn’t arrived by the expected delivery date, as stated on your shipment email, you can contact us via [email protected].


    Please remember to have your order confirmation number and tracking number handy when you contact with us.


    If you’ve ordered during one of our sales or the busy Christmas period please bear in mind that your delivery might take longer than normal to get to you. However, if you are concerned about your order then give us a e-mail.


    Please note that if you have ordered more than one item, you may receive multiple shipment emails and items may arrive separately.


    What if my order is lost in transit?

    If your item has not been delivered to you within the expected time frame, please contact the Customer Care team at [email protected] for further assistance. Please note that, due to Mail guidelines, we cannot report an item as ‘lost in post’ until after 30 working days.


    Can I change the delivery address?

    To change your delivery address, simply enter the new address before you complete checkout – such as your work address, or a friend’s house.


    You can’t change your delivery address for an order you’ve already dispatched. We advise you to regularly make sure that all your address details are up-to-date, or if you are checking out as a guest that you ensure the delivery details provided are correct.


    If an item cannot be posted at the address provided and is not collected from the Post Office, it will eventually be returned to sender whereby we can refund the items or get them sent back out to you at the correct address.


    Please take care to ensure all delivery details are up to date in PayPal and Stripe to avoid delivery issues. Please contact the Customer Care team for more information.


    What happens if I'm not in when my delivery arrives?


    For Standard Delivery:

    No signature is needed for Standard Delivery.

    If you think you might not be in when your order is delivered you can choose beforehand to have your order delivered to another address.

    Post may leave your parcel in a safe place or with a neighbour. This depends on the agreement you have with them. Please look for a calling card advising where the parcel has been left.


    For Express Delivery:

    A signature is needed for Express Delivery. This can be done by anyone at your delivery address – it doesn’t have to be you.

    If there’s nobody in, 4PX will leave a card with instructions on where to collect your parcel or how the parcel can be re-delivered.


    Do you offer international deliveries?

    Yes, we ship worldwide.


    How do I return something to you?

    To return your item within the 30 days return policy, package the item carefully including a cover note/copy of invoice stating if an exchange or refund is required. Please contact with us


    We recommend parcels are returned via traceable insured delivery method. We cannot accept responsibility for an item we have not received.

    How long will it take for my refund or exchange to be processed?

    We process returns on the day they are received. We do advise refunds can take up to 7 days to reach your account, depending on your card provider. Exchanges will be received within 2 working days.

    What if the item I want to exchange for differs in price?

    If the item you want to exchange for is less expensive than the original item, we will refund the difference to your chosen method of payment.

    If the item you want to exchange is for more than the original item, one of the Customer Care team will contact you to take an additional payment.

    How will I know my item has been received and a return has been processed?

    You can track it at www.17track.net.

    What if my item is outside of the 30 day returns policy?

    If you wish to return your item outside of the 30 day returns policy, please contact the Customer Care team at [email protected]

    Your item will be assessed and then repair or replacement will be arranged.

    If the item is assessed as accidental damage or wear and tear, we will forward to the manufacturer for the item to be repaired; in this instance, the Customer Care team will contact you as soon as we have an estimate for charges for you to approve and pay or to have the item returned.



  • How To Care For Your jewelry

    With a little TLC, your jewelry can stay beautiful. Read our top tips on how to care for all your jewelry items.


    DO


    Do remove all jewelry before showering or swimming. Soap can leave an oily layer on the surface of your jewelry, while chlorine in swimming pools can also damage your jewelry.


    Do wear your silver jewelry often. Shutting silver away in a box or drawer may speed up the tarnishing process.


    Do wrap or store your jewelry, especially necklaces with fine chains, separately in soft tissue or cloth to avoid scratches or jewelry becoming tangled.


    Do regularly clean your fine jewelry. We recommend soaking in a mild soap solution and brushing with a soft toothbrush. Rinse with cold water and always dry your jewelry with a soft, lint-free cloth. Refrain from vigorous scrubbing, as this can damage your jewelry. Alternatively, we sell specialist jewelry cleaning products.


    Do get your jewelry checked. We recommend getting your jewelry professionally cleaned and assessed at least once a year. Professional jewellers can clean, polish and check for any damage, such as loose claws or clasps.


    DON'T


    Don’t apply or use make-up, soap, perfume, creams, house-cleaning products etc whilst wearing your jewelry as these products can leave a residue that over time can tarnish or discolour your jewelry.


    Don’t wear jewelry while doing manual work. Diamonds and gemstones can chip and metal jewelry can scratch.


    DO NOT use silver polishing cloths or cleaning solutions on gold plated or oxidised jewelry as this may tarnish the plating or remove the blackened oxidised effect.