How Can We Help You?
Browse our help categories below or search for answers to your questions.
Placing an Order
How to order online, payment methods, and order confirmation.
Shipping & Delivery
Delivery options, processing times, and tracking your package.
Returns & Exchanges
Return eligibility, how to initiate a return, and exchange options.
Product Info & Care
Materials, craftsmanship details, and how to care for your jewelry.
Warranty
Coverage details, warranty claims, and what is protected.
Payment Options
Accepted payment methods, installment plans, and gift cards.
Size Guide
Find the perfect fit for rings, bracelets, necklaces, and more.
My Account & Rewards
Account management, order history, and loyalty rewards program.
Contact Us
Reach our customer care team by email, phone, or live chat.
Popular Questions
We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Next-Day Delivery (order before 2 PM). Free standard shipping on orders over €49. All orders include tracking and insurance.
Items can be returned within 30 days of delivery in their original, unworn condition with all packaging intact. Personalized and engraved items cannot be returned unless defective. Refunds are processed within 5-7 business days after we receive the return.
Once your order has been shipped, you'll receive a confirmation email with a tracking number and link. You can also track your order by logging into your account and visiting the Order History section. Tracking updates may take 24-48 hours to appear.
Visit our Size Guide for detailed measuring instructions. For rings, wrap a piece of string around your finger and measure the length in millimeters. For bracelets, measure your wrist circumference and add 1-2 cm for comfort.
Orders can be modified or cancelled within 1 hour of placement. After that, orders enter processing and cannot be changed. Please contact our customer service team immediately if you need to make changes.
We're sorry for any inconvenience! Please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost, including return shipping.
